Our Approach

We firmly believe that our approach differentiates us from other consultants and is an important ingredient in our success in providing cost-effective support to help your organisation achieve improved performance from its information systems infrastructure.

'Right-sized'
Park Lane is able to offer your organisation a choice of how services are structured and responsibilities shared. These services may be provided on or off site, and as:

• Scheduled
• On demand
• A project

or as a combination of these.

Park Lane's scheduled service enables you to outsource either a specific support function or support of an entire environment. These services can be provided for an agreed number of hours per month through to 24 hours per day.

Our on demand service offering provides a highly flexible and cost-effective method of extending or providing backup for the capabilities of your in-house team. Examples of how these services may be deployed include providing support whilst an employee is on holiday or sick leave, meeting extended business hour support requirements, and providing additional advice and guidance.

Our project service is tailored to an agreed set of activities, such as installing product upgrades or developing a software solution.

We will work with you to tailor a 'right-sized' service that fits your situation, your requirements and your budget, and takes into consideration the skills and experience of your existing resources.

Personal
We pride ourselves on our personalised approach. Our clients appreciate having a single point of contact, the Account Manager, who is a senior executive in the organisation. This enables us to be responsive to your requirements with a short decision cycle on any action to be taken.

Park Lane understands the need to collaborate and maintain good working relationships with all parties, both internal and external. We dedicate our personnel to a project enabling them to better understand the environment, to integrate with your in-house team and to provide a more consistent level of service. Where required, they also transfer the appropriate knowledge to your team to help make them better able to contribute.

Cost effective
Park Lane's flexibility in its approach enables us to submit a quotation which satisfies your organisation's business needs at a cost-effective rate. We can deliver value for money as we have a highly qualified group of consultants, many of whom are multi-disciplined, which reduces the number of personnel required on a team. With a high staff to contractor ratio and a low staff turnover, Park Lane is able to provide you with a consistent level of support which helps reduce the contingency factor included in a quotation. Our personnel provide proactive as well as reactive support which helps prevent the reoccurrence of issues and the associated costs to fix. Our objective at all times is to quote realistic timeframes and budgets so as to reduce the likelihood of subsequent cost increases for a service.

Open and transparent
Park Lane works as your partner by operating in an open, transparent and communicative manner. Achieving this transparency and communication capability is aided by our web-based Project, Activity and Issues Register system (PAIR). The system is used to initiate, progress and update the status of each event, eg request, activity, issue. All communications are also processed using the system thus providing a full project and event history. Subject to the appropriate security, any party may initiate an event and all parties involved may access the system to determine the status of each activity and issue. This approach ensures that you and Park Lane are together able to monitor and more effectively progress each activity carried out.