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Park Lane takes a long term view on all issues encompassed within relationship management; this includes designing and developing the right product solution. A product solution that targets specific needs can be the most efficient and cost effective way to provide support.
When an off the shelf product solution cannot provide this specificity our development team can. Working in consultation with our clients Park Lane can provide a tailored product to fulfill your requirement.
Park Lane has developed a number of successful product solutions for organisations around the globe. Our three stand-out products are currently utilised in numerous client sites across Australia and New Zealand. These products are our Park Lane Business Application (PLBA), our Project Activity and Issues Register (PAIR), and our electronic solution for Perinatal Data Collection, BirthPac.
The PAIR on-line issues register is a client service oriented resource which allows our DBA team, Account Managers and our clients open and transparent visuals on all issues and activities reported through PAIR. This product allows us to maintain our proactive support services at all times.
This product is a core function across all of Park Lane's client sites.
The PAIR system is a 24 X 7 issues lodgment system which gives visibility of:
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Response time
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Issue management
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Full project history
BirthPac has been developed in partnership with an obstetrician and midwife. This product is becoming a widely used standard solution for Perinatal Data Collection.
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