Oracle Managed Services

Park Lane brings an in depth experience of managing Oracle enterprise application environments to provide a highly effective and proactive service. Our Managed Services are delivered, on a full time or on-demand basis, to maintain and optimise the performance of your organisation's infrastructure and applications. In addition to the Oracle database, tools and applications this support includes web servers, application servers and Concurrent Manager.

Manage
A prime objective of our support is to manage events as these occur (reactive) so as to reduce their impact on service performance and your organisation's business. Park Lane helps with:

• Incident management
• Fault management
• Change management
• Instance management
• Data security management.

Importantly, we also provide you with proactive support of the environment to help reduce the likelihood of events occurring, and to provide a continuing high level of performance, which includes:

• Service continuity management
• Database management
• Patch management
• Backup, export, failover and recovery management
• User access management
• Policies and procedure management.

For more details of this service, see our Performance Manager Service brochure.

Optimise
In addition to ensuring that the current environment satisfies the level of service required by your business, our team helps to optimise the performance of the environment through proactive support services including:

• Service level management
• Resource and performance management
• Capacity management
• Oracle tools administration and tuning
• Database, tools and applications upgrades
• Release and version management
• System architecture

The brochure on our Performance Optimiser Service describes how we provide this support.

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