Managed Services
IT outsourcing & application management services, across the Asia-Pacific
We understand that the effective and efficient delivery of your IT strategy is essential to your business outcomes. However, managing IT can be complex, challenging and costly.
This is where Park Lane comes in. We leverage our 100+ cumulative years of solutions and network architecture, service level management, IT system upgrades and business process management to complement or replace the overhead of IT Service Management with the predictability of a dedicated team and clear service level objectives. With peace of mind about the state of your IT services, your organisation can get to work on solving your business challenges.
How we can help
IT service management
Enterprise architecture: Our experts help you design and implement an enterprise architecture that aligns with your business goals, ensuring a seamless integration of your IT systems and processes. This holistic approach enables better decision-making, improved agility, and reduced risk in your IT environment.
Managed services: Our managed services offering allows you to outsource the day-to-day management of your IT infrastructure, freeing up your internal resources to focus on strategic initiatives. We provide end-to-end support, including monitoring, maintenance, and troubleshooting, ensuring the smooth running of your IT operations.
Service level management: We work closely with your organisation to define clear service level objectives and performance metrics, ensuring that your IT services meet the expectations of your users and stakeholders. This approach enables continuous improvement and helps maintain high-quality service delivery.
ITIL implementation
Park Lane's ITIL (Information Technology Infrastructure Library) implementation services provide a structured approach to IT service management, based on best practices and industry standards. We help you adopt ITIL methodologies to streamline your IT processes, improve service quality, and increase efficiency across your organisation.
IT asset management
Our IT asset management services help you track, manage, and optimise your IT assets throughout their lifecycle, ensuring that you have complete visibility of your hardware, software, and network resources. This comprehensive approach enables you to make informed decisions about asset procurement, allocation, and disposal, ultimately reducing costs and mitigating risks.
Incident management
Park Lane's incident management services are designed to minimise the impact of IT incidents on your business operations. We provide rapid response and resolution to any IT issues that arise, ensuring minimal disruption to your services and users. We utilise the Atlassian suite of products for our service desk and supporting knowledge repository. This platform can be integrated with our customer sites, allowing for direct engagement between teams. By implementing effective incident management processes, we help you maintain high levels of service availability and reliability. Our greatest compliment is when you don’t know we are there!
