Background
A government department experienced significant challenges due to ageing systems and a reactive IT support model. These issues disrupted operations and reduced overall efficiency.
Challenge 1: Unplanned Downtime During a Critical Migration
Our client initiated a project to migrate two core applications from a legacy environment to a new platform. Unexpectedly, a major failure occurred in the existing production environment during the migration, causing critical applications to go offline. This posed a serious risk to service delivery and business continuity.
Our Response
With core systems offline, we rapidly accelerated the deployment of a new environment we were already building. This stabilised the platform and restored key functionality, allowing operations to continue with minimal delay. After recovery, we completed the migration and implemented a tailored support model aligned to our client’s future needs. Our continued involvement improved long-term stability and responsiveness to future incidents.
Challenge 2: Repeated Interruptions and Infrastructure Limitations
We were also engaged to take on the support of their financial systems. Key issues included recurring production incidents and delays in upgrading end-user workstations.
Our Response
We immediately resolved high-priority incidents, then conducted a broader assessment of the department’s IT environment to identify areas of vulnerability. Through targeted infrastructure upgrades and key application consolidations, we significantly increased the system reliability, scalability and improved operational performance.
Outcome: Reducing Risk Through Whole-of-Environment Support
In both cases, a reactive approach to IT support left systems vulnerable to disruption. By shifting to our proactive managed services model, our client gained greater visibility, resilience, and control across their environments, reducing the likelihood of future outages and delivering consistent long-term value.
